Conditions of sale

General provisions

These general conditions of sales are applied to all sales of products, hereinafter “products” marketed by the seller, hereinafter “Seller” Gli AROMI Sicily SRLs, purchased online at the website

All contracts for the purchase of the above products, transactions through the website between the sellerAROMI Sicily SRLs and Customers, hereinafter “Customers” will be governed by these Terms and by Legislative Decree 206 of 6 September 2005 ( “Consumer Code”) and Legislative Decree No 9 April 2003. 70 (“Decree E-commerce”)

Customers who intend to conclude purchases at the website are required to carefully read these Terms and all information and the information provided to them and declare that you have read the same request during the purchasing process online. Statement that is necessary to define the order and its acceptance by the seller AROMI Sicily SRLs

Amendments to the General Conditions of Sale shall be applied at the time of publication on the website and will apply only to sales made later.

1. Scope of the Agreement

With these general conditions of sale, Gli AROMI Sicily SRLs sells to the customer who buys remote movable materials shown and offered for sale on the website The contract ends only through the Internet, by accessing the Customer at and the creation of a purchase order in accordance with the procedure laid down by it.

2. Identification Data Sales

The seller is Gli AROMI Sicily SRLs – Via Palmanova, sn – 97018 Scicli (RG) VAT number: 01595100882

3. Conclusion and effectiveness of the Agreement

3.1 The sale is then completed with the sending by Gli AROMI Sicily SRLs to the Customer an e-mail confirmation of the order. The e-mail contains the details of the customer and of the order, the price of the goods purchased, the cost of transport and the shipping address to which the goods will be sent. The customer agrees to verify the correctness of the data it contains and communicate any corrections.

3.2 Gli AROMI Sicily SRLs is committed to describe and present the items sold on the website as well as possible. Nevertheless, some may result from errors, inaccuracies or small differences between the website and the actual product.

3.3 Gli AROMI Sicily SRLs undertakes to deliver the goods, as required by law, within a maximum 30 days from the day following the order confirmation by the customer, provided that Gli AROMI Sicily intends SRLs ensure the delivery of products within a maximum period of 48 hours of receipt of the Customer.

4. Product Information

Information relating to the Products on the website are complete with codes and detailed descriptions of the individual types and their ingredients and the respective weights and the nature of the packaging in which they are contained. The photos presented on not constitute part of the contract as they are only representative.

5. Prices

Product prices are expressed in Euro and are inclusive of VAT. Shipping costs are charged to the customer and are identified separately in the summary of the order, subject to any inspection at the promotions page of the costs of shipment.

6. Promotions

Promotions proposed on the website are valid until stocks run out of products and purchase limits shown on the website. The promotions are not cumulative. The Promotional products can be delivered in promotional packs, other than that published in the website. No replacement or return is possible in connection with any products received free from the customer.

7. Orders

7.1 The orders concluded through the website must be completed in their entirety and must contain all the elements necessary for the exact identification of the products ordered at the place of delivery, the name of the purchaser of any billing information and methods Payment and shipping. Before submitting the purchase order, the customer will have the opportunity to correct any errors in data entry by following the appropriate procedure to change on the Website and in particular the customer has the possibility to modify the quantities of products to be purchased, adding or deleting one or more Products from the “trolley”.

7.2 By submitting the order, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept the Terms and Conditions, and is considered as contract proposal customer manifested online through the procedure website, the order confirmation by Gli AROMI Sicily SRLs, sent by e-mail address provided by buyer, valid acceptance of contract proposal. The contract is concluded, and is binding for both parties when the order confirmation is sent to the customer to SRLsAROMI Sicily.

7.3 Gli AROMI Sicily SRLs reserves at its sole discretion the right to cancel any order that has errors that are incomplete or that there are recordings fictitious designed to damage the business.

7.4 The customer can order all the products in the website and in the quantities available in stock. If an order exceeds the quantity in store, we accept the purchase in respect of products available. In this case the customer will be informed by e-mail, and will have the change to the order quantity or integration with another substitute product, or the revocation of the order. In the event that the customer agrees to the amendments to the quantities and have paid in advance, Gli AROMI Sicily SRLs will return the entire amount of the products ordered is not available or the entire amount of the order if the order is revoked by customer.

8. Confirmation of receipt

8.1 In accordance with the provisions of art. 53 of the Consumer Code, the customer receives, upon execution of the contract, by e-mail, the confirmation of receipt of the order placed by the customer, containing a summary of the General Conditions, a progressive order number , the main characteristics of the product ordered, the quantity and the price, the total amount paid, the existence of the right of withdrawal, with details of when and how to return the product, the address to submit complaints and information on services and guarantees which exist.

8.2 In all cases, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code will be delivered within a maximum period of 30 (thirty) days from the day following that on which the customer has sent the ‘ order to Gli AROMI Sicily SRLs unless Gli AROMI Sicily SRLs expresses, within 48 hours of receipt of the Customer, via e-mail the inability to deliver the ordered goods due to sudden partial unavailability (temporary or permanent) Products. In the event of such notification, Gli AROMI Sicily SRLs will refund the amounts in a partial or total already paid by the customer for payment of the supply. In the event that, in response to the communication of Gli AROMI Sicily SRLs, a delay in the delivery date, the customer wishes to cancel the order, any amount already paid by the same will be refunded as soon as possible, but no later than 15 (fifteen) days from the day following that on which the customer has canceled the order by e-mail to Gli AROMI Sicily SRLs

9. Ineffectiveness of order

No contract shall be concluded between Gli AROMI Sicily SRLs and if the customerAROMI Sicily SRLs has reasonable grounds to believe that the customer does not operate on the basis of an actual and obvious interest in the purchase of products ordered, or abusively exercising the right withdrawal recognized in article 12 below in point 13.In such cases, the order submitted by Customer shall be of no effect for anyAROMI Sicily SRLs will send to the Customer, via e-mail, a notice stating the failure to conclude the contract, taking care also the cancellation of any debit and / or charge to the customer.

10. Metods of Payment

10.1 PayPal is the easiest and most secure way to make payments for online purchases. It is quick and easy, you can pay safety with all credit cards, prepaid cards.

PayPal is an eBay company, enables the sending and receiving online payments to all companies or home users who have an e-mail. All payments made by PayPal are safe. For more information visit  HYPERLINK “”

After selecting the products at the end of the purchase process, if you choose this method of payment, you will be redirected to the PayPal website to make the payment safely by credit card. Personal information is handled exclusively by PayPal server and protected by an effective system of protection. You need not be holders of a PayPal account to pay by credit card.

The AROMI Sicily SRLs will be not able at any time of the purchase process to know information about the buyer’s credit card, sent via secure connection directly to the bank handling the transaction. Neither any archive of the AROMI Sicily SRLs would retain such information. Under no circumstances AROMI Sicily SRLs can be held responsible for any fraudulent or illegal use of credit cards by third parties, upon payment for products purchased on

10.2 Bank Transfer (in advance): The bank transfer can be made from any country in the UE area and any bank fees are charged to the customer. If you want to opt for this method of payment, during the purchase process you have to select the option BANK. You can proceed conduct of a bank transfer only after the customer has received confirmation from Gli AROMI Sicily SRLs order confirmation with the relevant amount. Do not make the payment by bank transfer before receiving the confirmation e-mail from the SRLs AROMI Sicily, only after this message you can make the transfer to the bank that you will find in the same order confirmation.

AROMI Sicily SRLs will proceed to execute the order only after receiving copy of the bank transfer by e-mail or fax with the full header of the sender Bank and No. Cro customer name and number and the date of the order.

The bank Banking Customer must be received no later than 7 (seven) working days from the date of acceptance by the AROMI Sicily SRLs After this period, the order will be automatically canceled.

The data to make the bank transfer to the account of the AROMI Sicily SRLs are:

IBAN: IT65P0301984520000008003447

in favor of the AROMI Sicily SRLs


Reason: purchase at

At the Bank: Credito Siciliano

10.3 Cash on Delivery: In case of payment on delivery, payment shall be made only with cash or by check, made out to Gli AROMI Sicily SRLs Nothing more than what is indicated in the order will be due by the Client. This payment method that charges a fixed set by courier € 7.00 (EUR seven) specified in the order detail.

You will not accept the COD as a mode of payment for the orders coming from the euro with amounts in excess of € 250.00 and for those from Italy with amounts in excess of € 500.00.

11. Transport and deliveries

11.1 The transport costs are charged to the customer and are variable depending on the weight of the ordered products (for details see the section costs) and the type of payment selected by the customer and are clearly indicated on the website and in the form of ‘ order, at the very moment when you place an order. In the event that the customer chooses the method of payment on delivery is a contribution fixed established by the courier to the extent of € 7.00 (EUR seven)

11.2 All purchases will be delivered by courier (hereinafter, “Courier”) from Monday to Friday, except Bank holidays. AROMI the Sicily SRLs not responsible for unpredictable delays, and acts of God. AROMI the Sicily SRLs will send the customer an e-mail confirmation once shipped the products, which will be specified in the shipment tracking number through which you can see, after entering the website of the Courier, the shipping status. The Products purchased on the website will be delivered to the address specified by the customer. The customer has in any case the right to demand delivery of the products to a person of his choice, whose residence or domicile is within the Italian territory.

11.3 Upon delivery will require the signature of an adult over age 18. No deliveries will be made to PO boxes. Upon delivery of the goods by the Courier, the Customer must check that the number of boxes is the same as indicated in the transport document and that the package is intact or altered. Any damage to the pack and / or the products or the mismatch in the number of packages should be immediately subject to control by the written proof of delivery courier. Once signed the document courier, the customer can not make any objection about the appearance of the parcel delivered. For the delivery of the goods we require the presence of the customer or his representative at the address indicated in the order. In the absence of the recipient upon delivery notification you will be left and the customer must personally contact as soon as possible to the carrier to arrange delivery. In the event that the goods remain in storage at the warehouse of courier for several days, the costs resulting from requests for Corriere such stock by the number of days are paid by the customer.

11.4 Delivery will be made by carriers mainly through lorries. No responsibility can be attributed to Gli AROMI Sicily SRLs for late or non delivery due to force majeure, accident, strikes, bad weather and so on. For each delivery of orders placed by customers on the website, Gli AROMI Sicily SRLs will invoice for the goods shipped, sending it via e-mail or mail to the Customer, according to DPR 445/2000 and Legislative Decree no. 52/2004. For the issuance of the invoice authentic information supplied by the Customer. No change in the bill will be possible after the issuance thereof.

11.5 In case of delivery abroad (so not in Italy) any extra shipment cost -due to taxes or fees provided by law in the State of destination- will be borne by the customer.

12. Costs National territory

0-3 kg € 8.60

3-20 kg € 13.20

20-30-kg € 16.50

30-50 kg € 20.00

50-75 kg € 31.00

75-100 kg € 40.00

13. Shipping costs for UE 

For shipments to Europe we use DPD, one of the most efficient services at European level

Belgium: 0-15-kg € 20.00

Germany: 0-15-kg € 15.00

UK: 0-10-kg € 16.00

Sweden: 0-15-kg € 20.00

For orders weight greater than indicated. The terms of sale, payment and shipping will be renegotiated from time to time with AROMI Sicily SRLs

14. Right to withdraw

Under Article. 5 DL 185/1999, if the customer is a final consumer (ie a person who buys goods for purposes not related to his professional activity, or does not purchase by indicating in the order form the VAT number) has the right to withdraw the purchase contract for any reason, without explanation and without any penalty. The customer can exercise the right of withdrawal if announced the cancellation of the order by e-mail to before having received confirmation of the order, or before the goods have been shipped.

To exercise this right, the customer must send to Gli AROMI Sicily SRLs notice within 10 working days of receipt of the goods. Such notice shall be sent by registered letter with acknowledgment of receipt addressed to: Gli AROMI Sicily SRLs Via Palmanova, sn – 97018 Scicli (RG) Or by telegram sent within the said period of 10 days and followed by a confirmation letter with acknowledgment of receipt. Once such notice of withdrawal, the Customer Service of Gli AROMI Sicily SRLs will notify the customer instructions on how to return the goods to be sent to our warehouse within 10 days from. For the relationship the customer agrees to preserve and cherish with the utmost care and diligence the products received and for which it intends to exercise the right of cancellation, keeping intact together with the original packaging, and internal and external accessories.

The right of withdrawal is subject to the following conditions:

14.1 The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased.

14.2 By law, the shipping costs for the return of goods are charged to the customer.

14.3 The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer.

14.4 Gli AROMI Sicily SRLs is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

14.5 If the goods are damaged during transport, Gli AROMI Sicily SRLs will inform the client (within 5 working days of receipt of goods in their stores), to enable him to file a complaint against the carrier of his choice and to obtain reimbursement of the value of the asset (if insured). In this case, the product will be made available to the customer for its return while canceling the request for withdrawal.

Gli AROMI Sicily SRLs reimburse the customer the full amount already paid, within 30 days of return of goods, by transfer of the amount charged on the credit card or by bank transfer. In the latter case, the Buyer shall provide to the bank on which to obtain reimbursement (IBAN of the Current Account of the invoice).

The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Gli AROMI Sicily SRLs finds:

to. The lack of the outer and / or envelope containing the product (Ex. Conserve dry biscuits etc ..)

b. Damage to the product for reasons other than transportation.

In case of forfeiture of the right of withdrawal, AROMI Sicily SRLs will return to sender the property purchased by charging the same shipping costs.

15. Exclusion of the right of withdrawal

The right of withdrawal does not apply to the customer who buys for purposes related to their work (eg: instrumental use, resale etc.) Or making a purchase by indicating in the order form the reference to VAT. Unless otherwise agreed between the parties.

16. Guarantees and customer care

Gli AROMI Sicily SRLs sells high quality products from reliable manufacturers who offer a limited warranty from the date of expiry of the product. In case of problems or anomalies not explicitly attributed to AROMI Sicily SRLs,  the customer may contact a sales manager via our contact channels and -mail:, since the nature of the products offered in the catalog, and the responsibility to decline against the manufacturer.

It excludes any right of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect personal and / or property caused by goods purchased through the website

17. Privacy

Any personal information requested under the order, are collected and processed to meet the expressed requirements of the Customer and will not send to third parties.AROMI the Sicily SRLs guarantees its customers the respect of rules on the processing of personal data covered by the Privacy Code under LD 196, 30.06.03.

The data controller is Gli AROMI Sicily SRLs Via Palmanova, sn – 97018 Scicli (RG)

18. Error

Information regarding products provided on the website are constantly updated. However it is not possible to guarantee the complete absence of errors.

AROMAS the Sicily SRLs reserves the right to correct any errors, inaccuracies or omissions even after an order has been sent, and also to change or update information at any time without prior notice.

19. Governing Law

The sales contract between the customer and Gli AROMI Sicily SRLs is concluded in Italy and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of distance selling, if the customer is a consumer, the local jurisdiction is that of the reference hole of his town of residence; in all other cases, the local jurisdiction is the only forum of Ragusa

The staff of Gli AROMI Sicily s.r.l.s